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Frequent Asked Questions

Showroom

Q: Can I try your clothes on somewhere? Do you have a store?

A: We have a showroom in Amsterdam (address: Prinsengracht 175 HS in Amsterdam) where you can try on and purchase an item. Please send us a private message on Instagram or e-mail us at PR@palaver-shop.com for opening hours. Here are the opening hours in July.

Returns and Shipping

Q: How long does it take until my order gets here? (within The Netherlands)

A: We aim to send your package within 1-2 working days. If you order before 12:00pm, we aim to send your package the same day or the next business day. 

Q: How do I return my item(s)? (within The Netherlands)

A: You can return your item within 2 weeks (with tags still attached and not worn outside). If you simply would like to return your item(s), you can send it straight back to our postal address: PALAVER B.V. Postbus 59557, 1040LB Amsterdam. Important:

  • write on the receipt or a piece of paper what you want to do with your order (for example: return it, exchange it for a different size, other)
  • once we've received your item, we will process your return (refund your amount OR exchange for a different size) within 5 working days. Please only e-mail us when the 5 working days have passed, unless you have an urgent matter. We try our best to answer to every customer and put our love and care into every message we get.

If your item is damaged, faulty or you have a specific question regarding your return or exchange, please send us an e-mail to hola@palaver-shop.com.

Q: How do I return my item(s)? (outside of The Netherlands)

A: You can return your item within 2 weeks (with tags still attached and not worn outside). Please send us an e-mail to hola@palaver-shop.com for a different return address if you're returning from outside of The Netherlands.

Q: Can I pick up my order somewhere in Amsterdam?

A: No. Unfortunately we don't have a store or a place yet where you can pick up your order. All our orders are send from our warehouse outside of Amsterdam where you can't pick up or return/exchange your item.

Sizing

Q: How do I know what size to pick? 

A: The one thing we love the most: is help you find the right size! We know online shopping can be hard but our team wears samples for at least a couple of months, so that we know exactly how the garment moves and what sizes to get based on your height, measurements and preference.

All sizing questions can be directed to Instagram (or if you don't have an Instagram send us an e-mail at hola@palaver-shop.com). Please don't hesitate to send us a private message on Instagram (@palavershop). We will give you photos and videos examples to help you find the right size.

You can also find all the exact measurements in our detailed size chart.

Q: How do I style your items?

A: We try out many different outfits and post it on our Instagram. We will highlight different products and show you different ways of styling it with items you may already have in your wardrobe.

About PALAVER

Q: Who is behind PALAVER?

We're a small team with a big vision! We're based in Amsterdam, The Netherlands. Find out more about Co-Founders of PALAVER: Cylia & Aliska: in our Behind The Brand series.

Q: Do you do sale?

A: No. When we do decide to do a sale or discount on item(s), it's for a reason and for a limited time only. We don't offer sales after every season, like some other brands do. We wouldn't simply be able to afford to make our items because they're all made fair and locally, within the EU and we choose fabrics that aren't synthetic and are of better quality. Which results into lower cost per wear, because you'll be able to wear it for a longer time.

Please read more in our Behind The Brand blogs here.

 

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