For questions about your order, general information or inquiries regarding a specific product, please fill in the contact form or email us at with your order number in the subject line. We reply to emails on Monday, Wednesday and Friday.


If you are a member of the press and would like information about Palaver or interested in featuring Palaver in an editorial, please send an email to


If you are interested in stocking Palaver in your store, please send an email and a brief description of your store or online store to


If you are not completely satisfied with your Palaver online purchase,  you may send it back to us for an exchange or a refund.

  • Return items must be received by Palaver within 14 days of notifying and any return shipping costs are incurred at the expense of the customer.
  • All merchandise returned must be unworn, unwashed, with the price tags intact. 
  • Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed.
  • Original shipping will be refunded upon return of a full order within the EU.
  • We do not refund return shipping costs. Return shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
  • We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
  • We are unable to refund any import tax/duty that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the EU.


If you wish to return your item(s) please send your package to:

t.a.v. Returns
Postbus 59557
1040LB Amsterdam
The Netherlands


Please make sure to note your full name, order number, and optional: reason for return.

Once we’ve received your package, we will refund your payment within 5 working days.

If you wish to exchange your item(s), or there is an issue, please email before returning your item(s). Our team would love to help you.

Returns will be credited to the original credit card account.

If you have any questions please email