Get in touch
For questions about your order, general information or inquiries regarding a specific product, please fill in the contact form or email us at firstname.lastname@example.org with your order number in the subject line. We reply to emails on Monday, Wednesday and Friday.
If you are a member of the press and would like information about Palaver or interested in featuring Palaver in an editorial, please send an email to PR@palaver-shop.com.
If you are interested in stocking Palaver in your store, please send an email and a brief description of your store or online store to email@example.com.
If you are not completely satisfied with your Palaver online purchase, you may send it back to us for an exchange or a refund.
- Return items must be received by Palaver within 14 days of notifying and any return shipping costs are incurred at the expense of the customer.
- All merchandise returned must be unworn, unwashed, with the price tags intact.
- Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed.
- Original shipping will be refunded upon return of a full order within the EU.
- We do not refund return shipping costs. Return shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
- We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
- We are unable to refund any import tax/duty that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the EU.
If you wish to return your item(s) please send your package to:
Please make sure to note your full name, order number, and optional: reason for return.
Once we’ve received your package, we will refund your payment within 5 working days.
If you wish to exchange your item(s), or there is an issue, please email firstname.lastname@example.org before returning your item(s). Our team would love to help you.
Returns will be credited to the original credit card account.
If you have any questions please email email@example.com
For all customer service & general inquiries please contact us below. One of our staff members will be in contact you within 24 hours.
Mountain View, CA 94041
Monday - Friday
12pm - 8pm
Saturday - Sunday
12pm - 5pm