Contact & Customer Care

CUSTOMER SERVICE

For questions about your order, general information or inquiries regarding a specific product, please fill in the contact form or email us at hola@palaver-shop.com with your order number in the subject line. We reply to emails on Monday, Wednesday and Friday.

PRESS INQUIRIES

If you are a member of the press and would like information about Palaver or interested in featuring Palaver in an editorial, please send an email to PR@palaver-shop.com.

WHOLESALE INQUIRIES

If you are interested in stocking Palaver in your store, please send an email and a brief description of your store or online store to hola@palaver-shop.com.

RETURN/EXCHANGE POLICY

If you are not completely satisfied with your Palaver online purchase,  you may send it back to us for an exchange or a refund.

  • Return items must be received by Palaver within 14 days of notifying and any return shipping costs are incurred at the expense of the customer.
  • All merchandise returned must be unworn, unwashed, with the price tags intact. 
  • Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed.
  • Original shipping will be refunded upon return of a full order within the EU.
  • We do not refund return shipping costs. Return shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
  • We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
  • We are unable to refund any import tax/duty that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the EU.

RETURN/EXCHANGE PROCEDURE

If you wish to return your item(s) please send your package to:

PALAVER BV
t.a.v. Returns
Postbus 59557
1040LB Amsterdam
The Netherlands

 

Please make sure to note your full name, order number, and optional: reason for return.

Once we’ve received your package, we will refund your payment within 5 working days.

If you wish to exchange your item(s), or there is an issue, please email hola@palaver-shop.com before returning your item(s). Our team would love to help you.

Returns will be credited to the original credit card account.

If you have any questions please email hola@palaver-shop.com