For questions about your order, general information or inquiries regarding a specific product, please fill in the contact form or email us at firstname.lastname@example.org with your order number in the subject line. We will reply to you within 3 working days.
If you are a member of the press and would like information about Palaver or interested in featuring Palaver in an editorial, please send an email to PR@palaver-shop.com.
If you are interested in stocking Palaver in your store, please send an email and a brief description of your store or online store to email@example.com.
If you are not completely satisfied with your Palaver online purchase, you may send it back to us for an exchange or a refund.
- You must email firstname.lastname@example.org within 14 days of receiving the item.
- Return items must be received by Palaver within 14 days of notifying and any return shipping costs are incurred at the expense of the customer.
- All merchandise returned must be unworn, unwashed, with the price tags intact.
- Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/credits are processed.
- Original shipping will be refunded upon return of a full order within the EU.
- We do not refund return shipping costs. Return shipping costs will only be refunded when the return is a result of our error or damaged merchandise.
- We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
- We are unable to refund any import tax/duty that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the EU.
1. Email email@example.com within 14 days of receiving the item and advise of return.
2. Pack and securely seal the merchandise in the original package if possible.
3. Please note the nature of the return or exchange - wrong size, just don’t like it, etc.
Returns will be credited to the original credit card account.
If you have any questions please email firstname.lastname@example.org
-Sale merchandise is final sale
-Sale discounts cannot be applied to orders made prior to the sale
-Sale discounts cannot be combined with other discounts or offer codes.